1 Return & Exchange Period

You may submit a return or exchange request within 30 days of delivery.

The return period starts on the date shown as delivered in the carrier tracking information.

Requests received after 30 days will not be accepted unless required by applicable law.

2 Return & Exchange Conditions

To be eligible for a return or exchange, items must meet all of the following:

• Request submitted within the 30-day return period
• Item is unused, except for brief indoor inspection or try-on
• Item is in original condition with no stains, damage, odor, or signs of wear
• Item has not been cleaned, altered, restrung, modified, or otherwise processed
• Tags, cards, certificates, and included materials remain intact, where applicable
• Original packaging and accessories are included
• Returned item matches the original order

Please inspect items in a clean, dry indoor setting. Avoid contact with perfume, cosmetics, or moisture before deciding to keep the product.

3 How to Submit a Request

Email us at savahapower@gmail.com | huanglinus6@gmail.com within the return period and include:

• Order number
• Product name
• Specification, size, or material, if applicable
• Quantity to return or exchange
• Reason for the request
• Replacement item requested, if exchanging
• Description of the item's current condition
• Photos, if the item is damaged or defective

For wrong items, missing items, shipping damage, or quality issues, also send photos of the product, the problem area, the outer packaging, and the shipping label.

We will review your request and reply by email with next steps.

4 Wait for Approval Before Sending Items Back

Do not ship items back without written approval from Savaha Power.

Once approved, we will send:

• The return address
• Return instructions
• Packaging requirements
• Any other information needed to complete the return

Returns sent without approval may be delayed or rejected. Do not use the original shipping label address unless we confirm it in writing as the return address.

5 Eligible Returns & Exchanges

Returns or exchanges may be approved when the conditions in Section 2 are met and the request involves:

• Wrong product, specification, or style received
• Damage during shipping
• Confirmed craftsmanship or quality defect
• Missing item or missing accessory from the order
• Size or specification that does not work for the customer
• Change of mind, subject to item condition and this policy

For returns due to personal preference, including size selection, style preference, or change of mind, return shipping is usually paid by the customer.

6 Non-Returnable Items

The following are generally not eligible for return or exchange:

• Requests submitted after the 30-day period
• Items with signs of wear, use, alteration, or damage caused after delivery
• Items that have been cleaned, processed, or modified
• Items with missing tags, packaging, or accessories
• Items damaged due to improper storage, handling, or care
• Items that do not match the original order
• Final Sale, limited edition, customized, or non-returnable items marked as such at purchase
• Gift cards and non-physical products

Where local law provides additional consumer rights, those rights will apply.

7 Wrong, Damaged, or Defective Items

Contact us promptly if you receive the wrong item, a missing item, shipping damage, or a confirmed quality defect.

• If the outer packaging is severely damaged or the product shows visible shipping damage, contact us within 48 hours of delivery.
• For other wrong, missing, or quality issues, contact us within 3 business days of delivery.

Please include your order number, a description of the issue, and supporting photos. Keep the item, packaging, and shipping materials until the case is reviewed.

8 Size & Specification Issues

Bracelets, necklaces, pendants, and similar items may fit differently depending on size, length, and personal preference. Please review the product measurements on the item page before ordering.

If the size or specification does not work for you, a return or exchange may be approved when the item was only tried on or inspected indoors, shows no signs of use, includes all original materials, and the request is made within 30 days.

Return shipping for size or specification issues chosen by the customer is usually paid by the customer. Exchanges depend on available inventory.

9 Natural Materials & Product Variations

Many of our products are made from natural minerals, crystals, wood, or handmade materials. Slight differences in color, texture, pattern, inclusions, or size may occur and are normal for natural and handmade goods.

Product photos may also appear slightly different because of lighting, photography, or screen settings. These variations are not considered defects.

If an item is materially different from the product description on the order page, contact us and we will review the order.

10 Exchanges

Exchanges may be available for a different size, style, or another item of similar value, depending on stock.

If the requested replacement is unavailable, we may offer another available item, wait for restock, or process a refund under this policy.

Replacement orders are shipped after the returned item is received and approved, unless we agree otherwise in writing.

11 Return Shipping Costs

Savaha Power generally covers return shipping when we shipped the wrong item, an item is missing, shipping damage is confirmed, or a quality defect is confirmed.

The customer generally pays return shipping for personal preference returns, including change of mind, style preference, or size/specification selection.

Original shipping charges are usually non-refundable unless the return is due to our error or applicable law requires otherwise.

Use a trackable shipping method and keep your receipt until the return is completed. Pack items securely to avoid damage in transit.

12 Return Packaging Requirements

Please return the product together with all tags, cards, original packaging, and accessories included with the order.

Do not attach shipping labels directly to the product or original product box. Use an outer shipping box or mailer for protection.

Poor return packaging that causes additional damage may affect eligibility for a refund or exchange.

13 Inspection & Processing Time

After your return arrives at the address we provide, we inspect the item within 1–3 business days.

We check whether the item meets the return conditions, remains in original condition, includes all materials, and matches the order.

If approved, we will process a refund or arrange an exchange as described below.

14 Refunds

Approved refunds are issued to the original payment method.

We initiate refunds within 1–3 business days after inspection approval. Depending on your bank, card issuer, or payment provider, it may take an additional 5–10 business days for the amount to appear in your account.

Refund amounts may exclude original shipping fees and customer-paid return shipping, unless the return is due to our error or applicable law requires otherwise.

Once a refund is issued, we will send confirmation by email.