1 Shipping Destinations

We currently ship to:

• United States
• Canada
• Australia
• United Kingdom
• Select countries in Europe
• Select countries in Southeast Asia and East Asia, subject to carrier coverage

Delivery may be limited by postal codes, remote areas, local carrier coverage, customs rules, or other shipping conditions. If your address cannot be shipped to, checkout will usually show a notice. Contact us before ordering if you are unsure whether we deliver to your area.

2 Order Processing Time

Most orders are processed within 1–3 business days after payment is confirmed.

Processing may include order confirmation, inventory check, specification and quantity verification, quality inspection, packaging preparation, and shipping arrangement.

Processing may take longer during promotions, holidays, rare or limited items, custom requests, incomplete order details, or when additional review is required. We will contact you if there is a significant delay.

3 Shipping Methods

We select a shipping method based on destination, package weight, item type, and carrier availability. Services may include DHL, international express couriers, local postal services, or other reliable carriers.

International orders may follow this route: international transit, local customs clearance, then local delivery by the destination carrier.

4 Estimated Delivery Times

The times below begin after your order ships and do not include the 1–3 business day processing period.

Delays may occur due to remote delivery areas, customs inspection, logistics disruptions, weather, holiday peaks, or local carrier schedule changes.

5 Shipping Costs

Shipping fees are calculated at checkout based on destination, package weight, item quantity, and available shipping methods.

Free shipping promotions or special delivery offers, if available, will be shown on the promotion page or at checkout.

6 Order Tracking

After your order ships, we email a shipping confirmation with tracking information when available, including the carrier name, tracking number, and tracking link.

Tracking may not update immediately after dispatch. Status usually appears after the carrier's first scan. Updates may pause during international transit, customs clearance, or carrier handoffs.

If tracking has not changed for an extended period, contact us at savahapower@gmail.com | huanglinus6@gmail.com with your order number and tracking number.

7 Customs, Duties & Import Fees

International orders may be subject to import duties, tariffs, VAT or GST, customs processing fees, or local carrier charges. These costs are usually not included in the product price or shipping fee and may be payable by the recipient under local law.

Natural minerals, crystals, and wooden items may receive additional customs review in some countries. This does not indicate a product defect.

Contact your local customs authority before purchase if you are unsure whether import fees apply in your country.

8 Shipping Delays

Orders may be delayed by customs clearance, severe weather, natural disasters, peak shipping seasons, route changes, carrier delays, incorrect addresses, or remote area restrictions.

If your order is significantly later than the estimated delivery window, contact us with your order number and tracking details.

9 Shipping Address

Please verify your shipping details before checkout, including recipient name, full address, apartment or unit number if applicable, city, state or province, postal code, country, and phone number.

10 Failed Delivery & Returns to Sender

Delivery may fail due to an incorrect or incomplete address, an unreachable recipient, repeated failed delivery attempts, failure to collect the package, refusal of delivery, or failure to meet local customs requirements.

If a package is returned to us for these reasons, contact us to confirm its status. Re-shipping costs caused by customer-provided errors, refusal, or failure to collect may be charged to the customer.

11 Marked Delivered but Not Received

If tracking shows delivered but you have not received the package, first check your doorstep, mailbox, garage, secure drop areas, household members, neighbors, building management, and carrier delivery records.

If you still cannot locate the package, contact us with your order number and tracking number.

12 Split Shipments

Some orders may ship in multiple packages if items come from different locations, require separate packaging, or need adjusted shipping arrangements. You may receive more than one tracking number, and packages may arrive at different times.

13 Packaging

We use protective packaging suited to natural stone, crystal, bead, and wood products to reduce impact, friction, and moisture exposure during transit.

If the outer packaging is severely damaged, wet, opened, or the item inside appears damaged, take photos, keep all packaging materials, and contact us within 48 hours of delivery.

14 Natural Materials & Shipping Notes

Natural and handmade products may show texture, color variation, inclusions, or slight size differences. These are normal characteristics and do not indicate shipping damage.

If you have concerns about the condition of an item on arrival, contact us with clear photos.