1 When Refunds May Be Issued

A refund may be approved when:

• An order is successfully cancelled before shipment
• A returned item is approved under our Return & Exchange Policy
• We shipped the wrong item, a missing item, or a confirmed defective item
• Shipping damage is confirmed
• Applicable law requires a refund

Change-of-mind returns may qualify for a refund only if the item meets return conditions and passes inspection. Return shipping for personal preference returns is usually paid by the customer.

2 Cancellation Refunds

To cancel an order, email savahapower@gmail.com | huanglinus6@gmail.com as soon as possible. We recommend contacting us within 12 hours of placing your order.

Orders usually begin processing within 1–3 business days after payment. If your order has already entered preparation, packaging, or shipping, it may no longer be cancelled.

Approved cancellations are refunded to the original payment method. Refunds are usually initiated within 1–3 business days after approval and may take an additional 5–10 business days to appear in your account.

After shipment, cancellation is generally not available. Please review our Return & Exchange Policy after delivery.

3 Refunds After a Return

To request a refund after delivery:

1. Email savahapower@gmail.com | huanglinus6@gmail.com within 30 days of delivery
2. Wait for written approval before sending the item back
3. Return the item to the address we provide

The item must be unused except for brief indoor inspection, in original condition, with tags and packaging included, and matching the original order.

After the return arrives, we inspect it within 1–3 business days. If approved, the refund is issued under Section 9 of this policy.

4 Non-Refundable Situations

Refunds may be denied or reduced when:

• The request is submitted after the 30-day return period
• The item shows signs of wear, use, cleaning, alteration, or damage after delivery
• Tags, packaging, or accessories are missing
• The return was sent without approval or to the wrong address
• The item is Final Sale, customized, made to order, or marked non-refundable at purchase
• The purchase was a gift card or other non-physical product

We will notify you by email if a refund request is denied or adjusted.

5 Wrong, Damaged, or Defective Items

Contact us promptly if you receive the wrong item, a missing item, shipping damage, or a confirmed quality defect.

• Visible shipping damage or severely damaged outer packaging: within 48 hours of delivery
• Other wrong, missing, or quality issues: within 3 business days of delivery

Include your order number, a description of the issue, and photos of the product and packaging. Keep all materials until the case is reviewed.

Depending on the situation, we may offer a replacement, exchange, partial refund, or full refund.

6 Natural Materials & Product Variations

Our products are often made from natural minerals, crystals, wood, or handmade materials. Variations in color, texture, pattern, inclusions, or size are normal and are not considered defects.

Photos may also look slightly different because of lighting or screen settings. These differences usually do not qualify for a refund.

If an item is materially different from the product description on the order page, contact us with details and photos.

7 Refund Method & Amount

Approved refunds are sent to the original payment method unless applicable law requires otherwise.

The refund amount is based on the amount you actually paid for the approved item(s). Promotions, discounts, or bundle terms may affect the final refund calculation. Refunds will not exceed the amount paid.

If your original payment method is no longer available, contact your bank or payment provider for assistance. The refund may appear under a different merchant name on your statement.

8 Shipping Fees & Other Costs

Savaha Power generally covers return-related shipping when we shipped the wrong item, an item is missing, shipping damage is confirmed, or a quality defect is confirmed.

Customers generally pay return shipping for personal preference returns.

Original shipping fees are usually non-refundable unless the refund is due to our error or applicable law requires otherwise.

Import duties, taxes, customs fees, and similar charges paid to local authorities are generally not refundable by us.

9 Processing Time

Refund requests are usually reviewed within 1–3 business days after we receive the required information.

For returns, the timeline is:

1. Return received at our designated address
2. Inspection completed within 1–3 business days
3. Refund initiated within 1–3 business days after approval
4. Funds appear in your account after an additional 5–10 business days, depending on your bank or payment provider

Processing may take longer during holidays or high-volume periods. We will email you when the refund has been processed on our side.

10 Missing Refund

If we have confirmed that your refund was processed but you have not received it, first check your original payment account, bank records, and card statement.

If the refund still has not appeared more than 10 business days after our confirmation email, contact us at savahapower@gmail.com | huanglinus6@gmail.com with your order number and payment details. We will help verify the status.