1 How to Request a Cancellation

You may request cancellation if your order has not yet been prepared for shipment.

Email savahapower@gmail.com | huanglinus6@gmail.com as soon as possible. We recommend contacting us within 12 hours of placing your order.

Include:

• Order number
• Email address used at checkout
• Reason for cancellation
• Any incorrect order details that need to be noted

Submitting a request does not guarantee cancellation. Approval depends on the order status when we receive your message.

2 When an Order Cannot Be Cancelled

We may be unable to cancel an order if any of the following has already occurred:

• Order processing or inventory confirmation has started
• Quality inspection or packaging preparation has begun
• The order has been handed to a shipping carrier
• Tracking information has been issued
• The package is in transit or has been delivered
• The item is customized, made to order, or marked non-cancellable at purchase

Natural and handmade products may move into preparation quickly after payment. Once that process starts, cancellation may no longer be possible.

3 Refunds for Approved Cancellations

If your cancellation is approved before shipment, we will refund the order to the original payment method.

Refunds are usually initiated within 1–3 business days after approval. Your bank, card issuer, or payment provider may require an additional 5–10 business days before the amount appears in your account.

We will send confirmation by email once the refund has been processed on our side.

Promotional discounts, store credits, or payment fees may be handled according to the terms shown at checkout, unless applicable law requires otherwise.

4 Cancellation After Shipment

Once an order has shipped, cancellation is usually not available.

If the package has not yet left the carrier network, we may attempt an interception, but success is not guaranteed and depends on the carrier.

If interception is not possible, you may refuse delivery where permitted by the carrier, or wait to receive the order and review our Return & Exchange Policy for eligible returns.

If a post-shipment cancellation is approved, non-recoverable shipping or carrier costs may be deducted from the refund where permitted by law.

5 Order Changes

If you need to change your shipping address, contact details, product selection, or quantity, contact us immediately at savahapower@gmail.com | huanglinus6@gmail.com.

Changes can only be made before the order enters preparation, packaging, or shipping. After that point, modifications may not be possible.

Orders delayed, returned, or re-shipped because of incorrect information provided by the customer may result in additional shipping costs payable by the customer, unless the error was caused by Savaha Power or required by law.

6 If Cancellation Is No Longer Available

If your order cannot be cancelled, you may still have options after delivery under our Return & Exchange Policy, including:

• Returns within 30 days of delivery for eligible items
• Reports of wrong, missing, damaged, or defective items within the required timeframe
• Advance approval before sending any item back

For shipping damage visible at delivery, contact us within 48 hours. For other wrong, missing, or quality issues, contact us within 3 business days of delivery.

Please include your order number, a description of the issue, and supporting photos where applicable.

7 Pre-Orders, Backorders & Custom Items

If an item is on pre-order, temporarily out of stock, or requires additional lead time, we may contact you by email with available options, including cancellation, waiting for stock, or selecting another item.

If we cannot fulfill an order due to our error and you choose to cancel, a full refund will be issued under Section 3 of this policy.

Customized, engraved, or made-to-order items may become non-cancellable once production or preparation has started.