Frequently Asked Questions
Common questions about shopping on savahapower.com
Find quick answers about orders, shipping, returns, products, and customer support. For full details, please also review our policy pages on the website.
Orders & Payment
How do I place an order?
Browse products on savahapower.com, add items to your cart, and complete checkout. Enter your shipping details, review your order, and submit payment. You will receive an order confirmation email after your purchase is submitted.
What payment methods do you accept?
We accept the payment methods shown at checkout. Payments are processed securely through third-party payment providers. We do not store full payment card numbers on our servers.
Will I receive an order confirmation?
Yes. After you place an order, a confirmation email is sent to the address used at checkout. If you do not receive it within a reasonable time, check your spam folder or contact us at savahapower@gmail.com | huanglinus6@gmail.com with your name and order details.
Can I cancel or change my order?
Contact us at savahapower@gmail.com | huanglinus6@gmail.com as soon as possible. We recommend reaching out within 12 hours of placing your order. Changes or cancellations may not be possible once the order enters preparation, packaging, or shipping. Most orders begin processing within 1–3 business days after payment.
Shipping & Delivery
Where do you ship?
We ship to the United States, Canada, Australia, the United Kingdom, select countries in Europe, and select regions in Southeast Asia and East Asia, subject to carrier coverage. If your address cannot be shipped to, checkout will usually show a notice.
How long does order processing take?
Most orders are processed within 1–3 business days after payment is confirmed. Processing time does not include transit time. Weekends and public holidays are not counted as business days.
How long does delivery take after shipping?
Delivery times depend on destination. After your order ships, estimated transit times are typically 3–7 business days for the United States, 5–10 business days for Canada and the UK, and 6–15 business days for other regions. See our Shipping Policy for full details.
How can I track my order?
Once your order ships, we email a shipping confirmation with tracking information when available. Tracking may take time to update after dispatch. You can also use our Track Your Order page with your order number and email address.
Will I need to pay customs or import fees?
International orders may be subject to import duties, taxes, or customs fees charged by your local authorities. These costs are usually not included in the product price or shipping fee and may be payable by the recipient upon delivery.
Returns, Exchanges & Refunds
What is your return policy?
You may request a return or exchange within 30 days of delivery, subject to our Return & Exchange Policy. Items must generally be unused, in original condition, and include tags and packaging. Contact us at savahapower@gmail.com | huanglinus6@gmail.com and wait for approval before sending anything back.
How do I request a return or exchange?
Email savahapower@gmail.com | huanglinus6@gmail.com with your order number, product name, reason for the request, and photos if the item is damaged or defective. We will review your request and reply with next steps.
How long do refunds take?
Approved refunds are usually initiated within 1–3 business days after inspection or cancellation approval. Your bank or payment provider may require an additional 5–10 business days before the amount appears in your account.
What if my item arrives damaged or incorrect?
Contact us promptly. For visible shipping damage or severely damaged packaging, contact us within 48 hours of delivery. For wrong items, missing items, or quality issues, contact us within 3 business days. Include your order number, a description of the issue, and photos of the product and packaging.
Products & Materials
Are your products made from natural materials?
Many of our products are made from natural minerals, crystals, agate, wood, or handmade materials. Product pages include material and specification details. Natural variations in color, texture, pattern, or size are normal and not considered defects.
Why does my item look slightly different from the photos?
Slight differences may occur because of photography, lighting, screen settings, or the natural characteristics of handmade and natural materials. These variations are expected for authentic natural products.
How do I choose the right size or specification?
Review the measurements on the product page, such as wrist size, chain length, bead diameter, or item dimensions. If you are unsure, contact us at savahapower@gmail.com | huanglinus6@gmail.com before ordering and we will help where we can.
How should I care for my product?
Follow the care guidance on the product page. In general, avoid harsh chemicals, prolonged moisture, impact, and unauthorized modification. Store items in a clean, dry place when not in use.
Account & Contact
How do I contact customer service?
Email savahapower@gmail.com | huanglinus6@gmail.com or call +1 (235) 202-2434 during our customer service hours: Monday to Friday 9:00AM-5:00PM MT. Please include your order number and a clear description of your question so we can assist you faster. We aim to reply within 1–2 business days.
Do you have a physical store?
No. Savaha Power operates as an online store through savahapower.com. We do not currently offer in-person retail, try-on services, or in-store pickup unless clearly stated on the website.
Still Need Help?
Email: savahapower@gmail.com | huanglinus6@gmail.com
Phone: +1 (235) 202-2434
Customer Service Hours: Monday to Friday 9:00AM-5:00PM MT
