1 Information We Collect

Depending on how you interact with our website, we may collect:

• Contact details such as name, email address, phone number, shipping address, and billing address
• Order details such as products purchased, transaction records, and customer support history
• Account information if you create an account on our website
• Communications you send us through forms, email, or customer support requests
• Technical information such as IP address, browser type, device type, operating system, referring pages, and site usage data
• Cookie and similar tracking data
• Other information you choose to provide voluntarily

2 How We Collect Information

We collect information:

• Directly from you when you place an order, contact us, subscribe to emails, or submit a form
• Automatically through cookies, server logs, analytics tools, and similar technologies when you browse the site
• From service providers that help us process payments, fulfill orders, analyze site performance, or support marketing and operations

3 How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, service notices, and other transactional messages
• Improve our website, products, services, and customer experience
• Detect, prevent, and address fraud, abuse, security issues, or unlawful activity
• Comply with legal obligations and enforce our policies
• Send promotional or marketing communications where permitted by law or with your consent
• Analyze website traffic, trends, and performance

4 Payment Information

Payments on our website are processed by third-party payment providers. We do not store full payment card numbers on our own servers.

Payment providers collect and process payment information according to their own privacy and security practices. We recommend reviewing the privacy policy of your payment provider where applicable.

5 Cookies & Similar Technologies

We use cookies, pixels, tags, scripts, and similar technologies to operate the website, remember preferences, understand how visitors use the site, improve performance, and support marketing or advertising activities where applicable.

Depending on your location, you may be able to control cookies through your browser settings or any cookie consent tool provided on the website. Disabling certain cookies may affect site functionality.

6 How We Share Information

We do not sell your personal information. We may share information with trusted third parties when needed to operate our business and provide services, including:

• Payment processors
• Shipping carriers and fulfillment partners
• Website hosting, ecommerce, and technology providers
• Analytics, advertising, and marketing service providers
• Customer support and communication tools
• Professional advisers, legal authorities, or other parties when required by law, to protect rights, or in connection with a business transaction

We may also disclose information when reasonably necessary to comply with applicable law, enforce our terms, detect fraud, protect security, or respond to lawful requests from public authorities.

7 Marketing Communications

If you subscribe to marketing emails from Savaha Power, we may send product updates, promotions, and news.

You may unsubscribe at any time using the link in our emails or by contacting us. Even if you opt out of marketing messages, we may still send non-promotional communications related to your orders or customer support requests.

8 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting our business.

Retention periods may vary depending on the type of information and the reason it was collected.

9 Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10 International Transfers

Because we sell to customers in multiple countries, your personal information may be processed, stored, or transferred outside your country or region, including to countries with different data protection laws.

Where required by applicable law, we take appropriate steps to help protect personal information transferred across borders.

11 Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing or object to certain processing where applicable
• Withdraw consent where processing is based on consent
• Request a portable copy of certain information where applicable
• Opt out of certain marketing or advertising-related processing where applicable law allows

To submit a privacy request, contact us using the details below. We may need to verify your identity before completing your request.

12 Legal Basis for Processing

Where applicable data protection laws require a legal basis, we may process personal information to perform a contract with you, comply with legal obligations, pursue legitimate business interests, protect vital interests, or based on your consent where required.

13 Third-Party Links & Services

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review the privacy policies of any third-party services you use.

14 Children's Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

15 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or data practices.

The updated version will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you acknowledge the updated policy.